You're wasting time and money if you just throw training at users in the hopes that some of it will stick. There is a right
way and a wrong way to get users trainer. We know because we've done both (the 'wrong way' because the customer dictated
the training strategy and ignored our recommendations).
It's a lot easier and much less frustrating to do it the right way. And in the end, it's lot cheaper as well.
Avoid These Mistakes When Rolling Out New Technology
No training at all, thinking the software is "user-friendly" or it's "only an upgrade"
Teaching everyone the same thing
Not training users in a specific order
Not basing training on actual work tasks
Not providing training for the IT staff in advance
Mixing different types of users in the same class
Training the boss before training the secretary
Letting users sign up for training based on their schedule
Having users double-up on the same computer for hands-on classes
Providing software to the users before they get trained
Providing training days after they have access to the new software
Providing training too far in advance of rolling out the software
Allowing users access to both the old and the new software simultaneously
Allowing VIPs to be among the first to get new software or training
Not providing a support system after training
Not providing followup training
Training one person with no training experience with the intention of having them train everyone else
The answers to all of these common mistakes can be found in our general recommendations and in
the detailed descriptions of our classes for GroupWise and WordPerfect.
972.255.0555
info@loriquinn.com
©1998-2007 Lori Quinn
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