Rolling Out WordPerfect - Description of Classes and Timelines

LoriQuinn Group - Experienced Technology Trainers

Our Targeted Learning strategies and recommendations for rolling out software

62 different hour-long seminars available

Our partial client list and what they have to say about our services

If you're not providing training to your clients, you're leaving money on the table. Partner with us!

Let us show you how PowerPoint may be all you need in the courtroom

All aspects of GroupWise, including DMS, for all user levels

From newbies to the IT team ... we train all user levels.

Rolling Out WordPerfect

We have taught WordPerfect since 1985 to thousands of people in small and large groups, one-on-one, hands off and hands on, as speakers at technology conferences and to technology committees. Our training is tailored specifically to provide users with practical, everyday useful information that really helps them be productive. This task-specific approach increases the learning curve and heightens retention.

Our trainers have been vendor certified since 1990, having been one of the original WordPerfect Certified Instructors. No one knows WordPerfect better than we do. No one teaches it better than we do.

Some of Our Training Strategies
A successful training strategy is comprised of several stages and usually in a specific order. Starting at the top, the IT team, help desk and trainers need to know the new software/version. Then applications are designed and a pilot group tests everything in the real environment. Once the kinks are worked out, the end users get trained in a specific order. Back at their desks they're provided with support via phone, in person and reference information. A few weeks later, follow-up training — probably in the form of hands-off brown bag lunches — is offered on a variety of topics including just Q&As.

With our fast-paced, task-specific approach the learning curve is short, retention level is high and users have the knowledge that really helps them every day. We call our strategy Targeted Learning and it's the most effective way to learn. We guarantee it.

General Training Recommendations
Timeline for rolling out WordPerfect
Sometimes it just as important to know what not to do as it is knowing
what to do. Check out our list of mistakes to avoid.

Description of Classes

IT Staff Working Session
This session is about establishing standards and tweaking the installation to eliminate problems down the road. Specifically for the IT team, Help Desk and Trainers, participants learn WordPerfect (or just the differences from the version they now know) in a hands-on, fast-paced environment with a focus on troubleshooting, common user errors, and technical issues.

This class is guaranteed to eliminate a lot Help Desk calls, especially after the first few days of implementation. Participants walk away with knowledge that would have taken them months to discover on their own. It's simply invaluable.

Macro and Templates Training (Application Development)
The purpose of macros and templates is two-fold. To achieve consistency from user to user and document to document. Secondly, to save time on repetitive tasks.

If you skip this step, your users will threaten mutiny if they used macros in the past!

It's likely that you/your users have accumulated time-saving macros over the years. For an upgrade, some of those macros will actually be recreated as Templates, QuickWords, styles, and yes, even macros (which is simply a recompiling process, not a recreate). But it's possible that some of the macros will no longer be needed because they are built-in features in the newer version.

The information in this class enables your team to make decisions on how best to handle each issue and provides the starting point for designing them. An alternative is to take advantage of our extensive experience and let us handle the application development for you.

If macros/templates are not in place by the time the new software is rolled out to the users, they will need to learn how to achieve the same results manually. That means more time in training and a longer learning curve.

These custom applications are especially important for casual users because they simply don't need to know the nitty gritty information that a secretary does. Yet there are occasions when the casual user will create simple documents if they are only a click away.

Pilot Group
Always recommended but not practical for some organzations, a pilot implementation helps work out the kinks of a new technology rollout. Even if the group is just a couple of people, it can save you headaches down the road.

The pilot group should be a software savvy group, not a political group. It should be a different set of users than your IT and Help Desk staff, preferable a mix of staff and management. Participants should use a wide range of features. For that reason they need to be more thoroughly trained than the average user. After and during implementation, this group often inherently becomes a support resource for other employees.

End User Training
Once the IT Working Session is done, customization has been implemented, applications have been designed, and the pilot test is over, it's time to incorporate all that into end user training. Because all of the previous elements have taken place, the amount of information that end-users need to learn is less, which means users will spend less time in training.

We take what they currently know, whether it's a earlier version of WordPerfect or a completely different brand, and relate it to what they need to know. We translate terminology and methodology differences so they understand rather than simply memorize or rely on notes.

Executive Briefings
VIPs who use technology casually probably has no need to know software in-depth. In these short, one-on-one training sessions (usually about an hour and a half), we cover just the features that are pertinent to the way they work. Often conducted very early in the morning, it allows the busy exec to still have a full work day. Their secretary/assistant should already be well-trained and experienced with the software since that is probably the executive's first line of support.

On-site Coaching
We're where your users need us most: at their desk. As a supplement to your help desk or working one-on-one, we walk the floors or handle the phones to troubleshoot, fix problems, write macros, design templates and be creative for special projects.

HITS! (Hints, Information, Tips and Shortcuts)
These hands-off sessions are packed with practical uses, tips and tricks, work arounds and even undocumented how to's. We can cover any topic from fundamentals to advanced. Examples of classes include tables, styles, merging, customizing toolbars, address book, table of contents/authorities, and our unique "Top 30 WordPerfect Tricks".

Often conducted as brown-bag lunches, HITS! is designed to fill in the gaps for people already using WordPerfect, especially if they are self-taught. HITS! is also ideal for introducing new procedures or simply handling Q&A's. See our Lunch and Learn information for a complete list of sessions.

top